Introduction
Work Experience
Studies
Leadership Experience
Australia/Sydney
James Coates is a Computer Science and Security Engineering student at UNSW Sydney with a Minor in Finance. He currently works as a Technician at Lanrex and is completing a Financial Sales internship at BCR. With a passion for building innovative technology solutions, he brings together technical expertise, entrepreneurial thinking, and a commitment to creating meaningful impact — from co-founding a weather station startup to developing IoT security systems and financial dashboards.
With professional experience in enterprise device deployment, remote management, and cybersecurity, alongside running a successful eBay business selling and repairing over 400 devices with 100% positive feedback, James demonstrates a strong blend of technical proficiency and customer-first service. He is also an active Subcommittee Member of the UNSW Artificial Intelligence Society.
With professional experience in enterprise device deployment, remote management, and cybersecurity, alongside running a successful eBay business selling and repairing over 400 devices with 100% positive feedback, James demonstrates a strong blend of technical proficiency and customer-first service. He is also an active Subcommittee Member of the UNSW Artificial Intelligence Society.
Work Experience
BCR (Bacera Co Pty Ltd)September 2026 – Present (Expected October 2026)
Financial Sales Intern- Drove client acquisition strategies within the financial sales team, focusing on targeted lead generation and increasing new active account sign-ups.
- Executed client outreach strategies, tracking engagement through enterprise CRM systems.
- Completed advanced CFD training exercises and gained hands-on trading experience.
- Composing detailed market analysis reports by synthesising complex economic data and conducting targeted market research to prepare market outlook reports and client presentations.
LanrexOctober 2025 – Present
Technician- Built an automated feedback triage pipeline using GPT-5 with structured JSON outputs to return consistent, reliable classifications, populating a SharePoint register and granting access to the relevant users and groups.
- Designed and implemented multiple inter-business automation workflows across the Microsoft 365 suite using Power Automate.
- Orchestrated the imaging, configuration, and deployment of hundreds of devices for enterprise clients using the Microsoft Deployment Toolkit (MDT).
- Administered remote management and implemented cybersecurity protections for client environments utilising N-able.
- Acted as the primary technical point of contact for clients, providing rapid troubleshooting and support with a strict customer-first mindset.
- Generated and maintained comprehensive IT asset lists and device inventories to ensure accurate tracking and lifecycle management for clients.
- Managed various internal office administration tasks to support daily technical operations.
eBay e-Commerce StoreJanuary 2020 – Present
Owner/Operator- Successfully managed an independent e-commerce business, selling and repairing over 400 devices, including desktops, laptops, and mobile phones.
- Provided exceptional customer service, receiving a 100% positive feedback ratio, with over 200 reviews. Effectively resolved technical issues and ensured customer satisfaction. 28% of customers are repeat purchasers, 8% of whom made over 6 purchases within 18 months.
- Developed expertise in hardware repair, software troubleshooting, online marketing, and order fulfilment.
The Anglican Schools CorporationDecember 2024 – January 2025 & July – October 2025
ICT & Audio Visual Technician- Developed a streamlined device deployment strategy, resulting in more than 550 personal computers being deployed. Actively assisted staff through individual provisioning of desktops, laptops, and mobile devices.
- Conducted troubleshooting for hardware and software issues, improving system reliability and minimising downtime.
- Supported IT operations through system upgrades, software installations, and network configurations, ensuring robust cybersecurity and efficient workflows.
- Maintained accurate documentation and asset inventory, aiding streamlined asset management processes.
Studies
University of New South Wales (UNSW Sydney)Bachelor of Science (Computer Science, Security Engineering), Minor in Finance. February 2025 – Expected October 2027. Subcommittee Member (Events Portfolio) of the UNSW Artificial Intelligence Society. Active member of Computer Science Engineering Society & Security Society.
National Computer Science School (NCSS)Cyber security student leader program, January 2023. 10-day intensive program leading a team of 15 students collaborating on various security challenges and performing real-world vulnerability testing.
St Luke's Grammar SchoolHigher School Certificate completed 2024. Led technical and academic initiatives as Audio Visual Team Leader and Maths Tutor Leader. Demonstrated early technical proficiency through participation in the UNSW ProgComp (2022/23), Farmbot development, and sound/lighting design for school productions.
Leadership Experience
Duke of Edinburgh Gold AwardFebruary 2021 – March 2024
Award Participant & Highest-Level Achiever- Provided over 100 hours of technical assistance and volunteer support to Northern Beaches charities, including One Meal.
- Commanded and navigated expedition groups through complex, multi-day outdoor environments, developing decisive leadership and crisis management skills.